Who do you call when your site goes down?
It's 11 PM on a Friday and your users are reporting a "500 Server Error." You're a founder, not a sysadmin. Do you know how to restart the Postgres service or rollback a failed deployment?
Hiring a full-time senior developer costs £80k+ per year. But ignoring maintenance means risking security breaches, downtime, and user churn.
Our Production Support gives you the peace of mind of an in-house tech team for a fraction of the cost. We are the insurance policy for your codebase.
What's Included
24-48hr Response Guarantee
We guarantee a human response to non-critical issues within 2 business days, usually much faster.
Emergency Resolution
If your site goes down, we drop everything to get it back up. Critical issues get priority handling.
Proactive Monitoring
We set up alerts that ping US, not you, when error rates spike or servers slow down.
Security Updates
We regularly patch dependencies and update libraries to keep hackers out and your data safe.
Vendor Management
We handle the technical support tickets with Vercel, AWS, or Supabase on your behalf.
Monthly Health Checks
Regular reviews of your system status, helping you spot trends before they become problems.
How It Works
Simple, transparent, and fast.
Onboarding
We set up access, configure monitoring tools, and document your emergency protocols.
Monitoring
Our automated systems watch your app 24/7. We get alerts instantly if things go wrong.
Response
When issues arise, you email our dedicated support desk. We triage and fix according to SLA.
Reporting
You get a monthly summary of what we did, what we fixed, and how your system is performing.
Who is this for?
The Solo Founder
You built it, but you're too busy selling to maintain it. You need a technical partner you can trust.
The Agency Owner
You build apps for clients but hate the 'maintenance' phase. White-label our support for your clients.
The Non-Technical Team
You have a great product team but no DevOps engineer. We fill that specific gap in your org chart.
Simple Pricing
From £500/month
Transparent costs. No hidden fees.
Typical Timeline
Ongoing Service
From access to completion.
Common Questions
Is there a contract minimum?
We typically ask for a 3-month initial commitment to allow us to properly learn your system and set up monitoring. After that, it's rolling monthly.
Does this include building new features?
No, this is strictly for maintenance, bugs, and uptime. Feature development is billed separately or handled via a different retainer agreement.
How do you handle access securely?
We use enterprise-grade password managers and least-privilege access principles. We are happy to sign NDAs and DPAs.